Monday, December 5, 2011

JHMI Internship: Phase 4 - Week 10 (starting 11/28/11)

     The first highlight of this week was attending the training review meeting with MRI client/SME.  This was special for me because my onsite supervisor let me present my solution to the group.  Using my design document as a guide, I first explained how I reorganized the slides and broke the course up into 5 main areas.  I then went onto to describe the concept of the guided tour and how the objectives and assessments were based on the content areas.  The client/SME took well to my proposal and was confident that the training solution would not only meet, but exceed their expectations.  A tentative date for a functional prototype was set for January 10, 2012.
     Needless to say, this favorable feedback was a real confidence booster for me.  I now plan to go through each of the content areas one by one and develop the necessary slides/interactions.  One thing that may present a challenge though is that I proposed the inclusion of some animations.  I had found several videos online depicting the animations I was interested in having, but it appears that obtaining the permissions to include them may be tricky.  Therefore, I need to find a way to recreate the animations using the images available to me.  I don’t feel that the end product will look as professional, but I will do my best.  This actually raises a point I’ve come to learn during this internship: in addition to having knowledge of ISD processes/models, having some graphical design experience is extremely helpful in the field as well.
     The second highlight for me this week was finally being able to deploy the first module of the Language of Caring course onto the LMS.  Similar to the publishing process, the deployment process was also pretty straightforward and required checking a bunch of different settings, adding necessary descriptions and uploading the packaged course in the end.  As my supervisor walked me through the process, we only touched on a small portion of all the capabilities available in the LMS so I’m hoping future iterations will give me exposure to some more advanced features.  This is because I’ve noticed from past employment searches that LMS experience is a highly sought after skill.  Furthermore, my supervisor explained to me that throughout her career, she’s worked with several LMSs and that they’re all similar so by learning one, you’ll be able to learn others with ease.
     Once I had the module successfully deployed, I proceeded to develop a course evaluation survey.  While searching for examples on the internet, I actually came across a really handy tool called Training which is designed specifically for generating training evaluations.  What’s also nice about this tool is that it provides a huge resource bank of questions to choose from, all based on the Kirkpatrick’s Evaluation Model (KEM) which I got some exposure to a couple weeks back during the ISD Club presentation.  As mentioned before, KEM consists of 4 levels including Reaction, Learning, Behavior (or Transfer), and Results.

     The questions I decided to focus on dealt with the first (Reaction) and third (Behavior/Transfer) levels.  As the second level (Learning) follows assessment results, I decided not to include any related questions as the modules don’t include any assessment.  Additionally, the fourth level deals with how employee performance following the training affects the business as whole (e.g. return on investment or, ROI).  As the training module has yet to be implemented, trying to make such predictions on how it may affect the business seemed to be a bit beyond scope.  I ended up drafting a 15-question survey (10 level 1, and 5 level 3 questions) based on 5-point Likert scale ratings, as well as a couple open-ended questions for additional feedback.  Once I have it reviewed by my supervisor, I will forward it to the SME to complete.

     Just as Joe mentioned in his presentation a couple weeks back, completing this evaluation was really beneficial because it allowed me to think about various issues (especially related to the user experience) that never crossed my mind during the design phase.  Although the modules I developed are only supplements to f2f training (and not full-fledged courses), the issues may not be so relevant now.  However, they are definitely things I will consider in the future.

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